FAQs Page

FAQs

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: January 2026

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2. Return

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3. Payment Questions

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1. Shipping

General Shipping

Orders ship within 2-5 business days (during the Holiday season, it takes 3-7 business days to fulfill).
Luxe Line orders require 5–15 business days for fulfillment due to their handcrafted, made-to-order nature.
Our warehouse is based in Brooklyn, NY, so delivery times may vary depending on your location. Most orders arrive within 7 business days.
While delays are rare, unforeseen carrier issues—such as delayed pickups—may occasionally affect your delivery time.

Free Shipping

We offer free shipping on all orders over $45.
All orders are shipped via USPS Ground.

Questions

If you have any questions or concerns about your order, feel free to reach out to us at support@fidgi.shop — we’re here to help!

2. Return

Returns

We want you to love your purchase. If for any reason you are not completely satisfied, you may return your item within 30 days of delivery for a refund or exchange.
Items must be unused and in their original packaging.
Proof of purchase (such as an order confirmation or receipt) is required.
Refunds will be issued to the original form of payment within 5 business days.
Shipping costs are non-refundable. Customers are responsible for return shipping unless the item arrived damaged or defective.
To start a return, please contact our customer support team at contact@mudi.store. We’ll provide you with instructions and a return shipping address.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at support@fidgi.shop.

Exchanges

We’re happy to offer exchanges within 30 days of delivery. If you’d like to swap your item for a different size, style, or product, please ensure the item is unused, unworn, and returned in its original packaging.
Proof of purchase (such as an order confirmation or receipt) is required.
Customers are responsible for return shipping on exchange items, unless the item arrived damaged or defective.
Once we receive your return, we’ll process the exchange and ship your replacement item promptly.
To request an exchange, please contact our support team at support@fidgi.shop.

Sale items

Only regular-priced items may be refunded (if applicable), unfortunately, sale items cannot be refunded.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@fidgi.shop.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

All Fidgi products are thoughtfully designed for those who fidget to feel calm, focused, and present. Created with clicking motions at their core, each piece transforms gentle, rhythmic presses into a soothing ritual for busy hands and wandering minds.

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